Shipping and Delivery

Free on Board (F.O.B) Shipping Point

All shipments will be made F.O.B. Shipping Point.

As soon as the shipment of goods leaves the seller’s warehouse, the sale is recorded as complete. As the buyer, you own products en route and must pay any delivery charges.

Shipment will be made by the method you specify. Normal methods include United States Postal Service, UPS, FedEx or Truck Shipment.

Shipments of IDS products and Keys

Most diagnostic items (including VCM II and accessories) and all Keys will be shipped using overnight service (where available) at no cost to the customer.

What if I received incorrect merchandise or an incorrect order?

Merchandise shortages or receipt of incorrect items must be reported within 15 days of receipt of shipment. Claims submitted after this time may not be honored. Report all merchandise shortages by contacting the Rotunda Call Center at 1-800-ROTUNDA or by clicking on the e-mail links under the Contact Us portion of the website. We will need to know the following:

1.State if the item was or was NOT on the packing slip.

2.Provide the tracking numbers if multiple shipments were received.

3.State if there was any damage to the shipping container.

Items Damaged During Shipping

Your order has been carefully packed and thoroughly inspected and we hope that you are pleased with the item(s) you have selected. Despite our care in handling, however, packages do occasionally get damaged while in transit. Please check the packing list immediately against item(s) marked as shipped on front of the packing list. Report any discrepancy or damage to the freight carrier/agent that delivered the product to you, and sign only for the material actually delivered. If, upon further inspection, you notice concealed damage or loss, save all boxes and packaging material and notify the delivering carrier/agent.