Returns

What is your return policy?

Essential Special Service Tools are not returnable after 90 days from receipt date.
All other items are not returnable after 15 days from receipt date. Refer to the Terms and Conditions of Sale for detailed information.
All items returned will be inspected and must be in new and sellable condition in order for credit to be issued.
Returns must be in unused condition.
New Returns must be in original box with all original packaging enclosed.
Restocking fees may apply.
- Essential Special Service Tools
  - No restocking fee if the return is requested less than 30 days from the receipt date.
  - 20% restocking fee if the return is requested between 30 and 90 days from the receipt date.
- All other items - Refer to the Terms and Conditions of Sale for detailed information.
Return shipping charges are the responsibility of the customer (unless defective).
Software and electronic products are not returnable once opened.
Special/custom orders (including Cut Keys) are not returnable.

How do I prepare an item for return?

1.All returns must be accompanied by a Return Authorization (RA) number which can be obtained by contacting our Rotunda Call Center at 1-800-ROTUNDA or by clicking on the “Returns” link and submitting the form.

2.All items returned for credit must be clearly marked with the RA number on the outside of the box and shipped back to the address as instructed. Please contact our Rotunda Call Center and the agents will be happy to assist you with this process.

3.NOTE: Any unauthorized returns will result in a delay in credit being issued to the customer. To lessen the possibility of delays in credits being issued, please ensure that you obtain a RA number from our Rotunda Call Center and include that number on your returned package.

What if I have a product concern, need service, replacement parts, or technical support for?

1.Contact 1-800-Rotunda Option 2 for equipment products. Rotunda customer service representative will get in touch with the appropriate supplier.

2.Contact 1-800-Rotunda Option 3 for Essential Special Service Tools.

3.Contact 1-800-Rotunda Option 4 for Rotunda Technician Tool Program.

4.NOTE: Any unauthorized returns will result in a delay in credit being issued to the customer. To lessen the possibility of delays in credits being issued, please ensure that you obtain a RA number from our Rotunda Call Center and include that number on your returned package.