Bosch Automotive Service Solutions Inc. has set out below some important highlights of the Privacy Policy for our website “Service Readiness Solutions Ecommerce”. You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Policy below.
We collect various types of information about our users in connection with the services or products provided through the Service Readiness Solutions Ecommerce website (collectively, the “Services”), including:
We also may collect information in ways that we describe to you at the point of collection or otherwise with your consent.
Bosch will not collect or use personal information for materially different, unrelated or incompatible purposes without providing you notice (or obtaining your consent, where required by applicable laws in the relevant jurisdiction).
Bosch may share your information with:
Notice to Canadian Users: Please note that by using the Website, and/or voluntarily providing your personal information to us, as applicable, you are consenting to the collection, use and disclosure of your personal information as described in our Privacy Policy and summarized above.
Bosch Automotive Service Solutions Inc. is pleased to have you use our website, Service Readiness Solutions Ecommerce, and welcomes your interest in the services or products provided through the Bosch Website (collectively, the “Services”). This Privacy Policy (this “Notice”) applies to all users of the Bosch Website and the Services, anywhere in the United States, Canada, and their respective territories and possessions. Terms capitalized but not defined in this Notice are as defined in the Service Readiness Solutions Ecommerce Terms and Conditions of Use (the “Terms”).
The protection of your privacy is an important concern to which we pay special attention. We process Personal Information collected during your visit to the Bosch Website and use of Services in compliance with this Notice and all applicable laws and regulations. Data protection and information security are part of Bosch corporate policy.
Notice to Canadian Users: Please note that by using the Website and/or voluntarily providing your Personal Information to us, as applicable, you are consenting to the collection, use and disclosure of your Personal Information as described in this Notice. If you do not consent to the processing of your Personal Information in accordance with this Notice, please do not access or continue to use the Bosch Website or otherwise provide any Personal Information to us.
This Notice covers our treatment of (1) personally identifiable information, as defined by numerous statutes in the United States ( “PII Laws”), (2) personal information, as defined by the California Consumer Privacy Act (“CCPA”), and (3) personal information, as defined by Canada’s Personal Information Protection and Electronic Documents Act and any applicable substantially similar provincial legislation (“Canadian Privacy laws”) (collectively, “Personal Information”) which we gather when you are accessing, viewing, completing, or using this Bosch Website or our Services.
The Bosch Website has collected the following Personal Information from users of the Bosch Website within the last twelve (12) months:
| Category and Sources of Information | Examples | How we use it | How we share it |
|---|---|---|---|
|
Identifiers We collect this information from our users, customers, and business partners. We also generate identifiers internally. |
Real name, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. | To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings | We share this data with our service providers and with business partners, including those whom you instruct us to send this information |
|
Personal Information under
Cal. Civ. Code § 1798.80(e) We collect this information from our users, customers, and business partners |
Name, email address, and country. Some Personal Information included in this category may overlap with other categories. | To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings | We share this data with our service providers and with business partners, including those to whom you instruct us to send this information |
| Category and Sources of Information | Examples | How we use it | How we share it |
|---|---|---|---|
|
Internet or other similar network activity We collect this information from our users and customers |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. | To enable use of our sites, services, and products, to communicate with you, to understand how our users interact with our sites, and to improve our offerings | We share this data with our service providers and with business partners, including those to whom you instruct us to send this information |
Bosch will continue to collect the Personal Information described above. If any additional Personal Information is collected by Bosch, we will provide any required notice(s), and where applicable obtain any required consent(s), in accordance with applicable laws in the relevant jurisdiction.
Bosch collects Personal Information from the following categories of sources:
Bosch may use your Personal Information for the purpose of:
Bosch will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated or incompatible purposes without providing you notice (or obtaining your consent, where required by applicable laws in the relevant jurisdiction).
Bosch may use, store, compile, manipulate, share and disclose your Personal Information with third parties for the purposes stated above. Your Personal Information is shared with the following third parties:
By accessing and/or using the Bosch Websites or the Services, you consent to the above uses and sharing of your Personal Information in accordance with this Notice.
We disclose your Personal Information for a business purpose to the following categories of third parties:
Bosch may use web analytics tools, such as the Google Analytics web analytics tool, to provide us with an analysis of your use of the Bosch Website, overall use of and traffic on the Bosch Website and other related services. Google Analytics uses cookies that enable an analysis of your use of the Bosch Website. The information generated by the cookie about your use of the Bosch Website (such as when you visited the Bosch Website, the referrer URL, details on the configuration of your operating system, your browser and your access provider) are generally transmitted to, and stored on, a server of Google located in the U.S.A. You are able to opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on, which you can obtain at https://tools.google.com/dlpage/gaoptout?hl=en.
Bosch uses any information gathered by such analytics tools to analyze your use of the Bosch Website, to generate reports on website activities and to perform other Bosch Website related services to you. Only authorized persons have access to this anonymized data. .
Bosch website may use social media plugins (“Plugins”) from social networks like Facebook, Google+ and Twitter (“Social Network”). The Plugins are identified by the respective social media logo or the respective suffix (the “Button”).
If you visit a page on the Bosch website that contains Plugins, your browser will establish a direct connection to the Social Network server and load the Button from there, At the same time the Social Network will know that the respective page on the Bosch website has been visited. If you click on a Button, you establish a direct connection to the respective Social Network. By clicking the applicable Button you accept and consent to the transmission of your data to the Social Network. If you are logged into the Social Network, it can also associate your visit to the Bosch website to your Social Network account.
If you do not wish your data to be transmitted to the applicable Social Network via the Bosch website, ensure that you are not logged into the Social Network before visiting the Bosch website, and do not click on any Plugins while on the Bosch website.
Our websites may also use the YouTube video platform that enables playback of audio and video files. By visiting such websites, YouTube receives information that you have accessed the corresponding page on the Bosch website.
Such data is transmitted to YouTube whether you are logged into a YouTube user account or not.
For information about the scope and purpose of data collection by these social media companies, and your rights and the settings you can configure to protect your privacy, please refer to their Privacy Policies.
Bosch may transfer your Personal Information to Bosch’s parent company in Germany, Robert Bosch GmbH, and/or to any other Bosch affiliates throughout the world, including, without limitation, Bosch Automotive Service Solutions Inc., when processing, storing, analyzing and otherwise using data. Bosch may also transfer your data to a third party outside the country of origin. Accordingly, your Personal Information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside. You can obtain information about Bosch’s policies and practices with respect to foreign service providers (including affiliates), or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Policy Administrator as described below.
Bosch does not knowingly collect or use any Personal Information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available on Bosch Websites from time to time.
California’s “Shine The Light” law permits those Bosch customers who are residents of California to annually request a list of their Personal Information (if any) that Bosch disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, Bosch currently does not share any Personal Information with third parties for direct marketing purposes.
The Bosch Website may contain links to other Bosch sites (“Affiliated Sites”). The Bosch Website provides these links only as a convenience. Your use of these Affiliated Sites and any related services are outside the scope of this Notice, and is governed by the Notices and any other terms referred to or located on such Affiliated Sites.
The Bosch Website may contain links to third-party websites or services operated by providers that are not associated with Bosch. After you click the link, Bosch no longer has any influence over the collection, storage, use or processing of any Personal Information transmitted by clicking the link (such as the IP address or URL of the page that contains the link), as the behavior of third parties is, by nature, beyond Bosch control. Therefore, Bosch is not responsible for the collection, storage, use, disclosure or other processing of Personal Information by such third parties. For further clarity, this Privacy Policy does not apply to any such third party websites or services; please refer to the privacy statements or policies for such third party websites or services for information about how they collect, use, disclose and protect personal information.
Bosch takes commercially reasonable efforts to ensure that your data collected by Bosch through this Bosch Website is protected against tampering, loss, destruction, access by unauthorized persons or unauthorized disclosure. Bosch security measures are being continuously improved in accordance with the state of technological developments, however, absolute protection is not possible.
When you register with Bosch, you are required to create a username and password. You must not share this access information with anyone else as you are personally responsible for any information transmitted while logged in with your username and password. We disclaim any and all liability for any information transmitted due to an unauthorized log in.
Bosch uses cookies and active components (e.g., JavaScript) to track visitors’ preferences and customize the design of the Bosch Website/Application.
Cookies are small text files stored on your computer or device when you visit a Bosch Website/Application. If you wish, you can delete the cookies at any time from your web browser. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser‘s help function.
This site utilizes technically required cookies. By
technically required cookies we mean cookies without those
the technical provision of the online service cannot be
ensured. These include cookies that store data to ensure
smooth reproduction of video or audio footage.
Such
cookies will be deleted when you leave the website.
Cookies and tracking mechanisms that are technically not
required
We only use cookies and tracking mechanisms
if you have given us your prior consent in each case. With
the exception of the cookie that saves the current status
of your privacy settings (selection cookie). This cookie
is set based on legitimate interest.
Bosch makes it possible to control cookies not technically required on the site. To do so, click the “Privacy settings” link in the footer. This link gives you additional information about the cookies used. In addition, you can configure which cookies you want to use there. In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.
We distinguish between two sub-categories with regard to these cookies and tracking mechanisms technically not required:
These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.
By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behavior:
By using statistical tools, we measure e.g. the number of your page views.
Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on social plugins.
These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.
Bosch Website/Applications may incorporate content and services from other providers (e.g., YouTube, Facebook, Google, Twitter) who, in turn, may use cookies and active components. Bosch has no influence on the processing of Personal Information by these providers. Please note that the option provided by Bosch to configure settings for cookies used has no effect on cookies and active components from other providers (e.g. YouTube, Facebook, Google, Twitter). Please refer to the respective provider’s websites for information about how your data is handled.
This is a U.S. website and service targeted to users in the U.S. and Canada, and the Bosch Application and Bosch Services are subject to U.S. and Canadian laws, as applicable, including, without limitation, those governing the privacy and security of your information. If you use Bosch Services, you are transferring your information to Bosch in the United States. By using the Bosch Services or providing your information to Bosch through the Services you consent to the transfer of your Personal Information to the United States, and Bosch handling of your information in accordance with applicable U.S. requirements and this Notice. Accordingly, your Personal Information may be accessible to courts, law enforcement and national authorities in the United States. You can obtain information about Bosch’s policies and practices with respect to service providers (including affiliates) outside the country where you reside, or ask questions about the collection, use, disclosure or storage of personal information by such service providers, by contacting our Privacy Policy Administrator as described below.
Individuals which fall within the definition of a “consumer” under the California Consumer Privacy Protection Act have the following rights relating to their Personal Information collected by Bosch.
Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:
To exercise your rights, please submit a verifiable consumer request or access request, as applicable, to us by the provided methods available in the Contact Us section provided through the Bosch Website.
Only you (or in case of a California resident, an authorized agent authorized by you to act on your behalf – see Section XXIII, Authorized Agent below for more information) may make a verifiable consumer request or access request, as applicable related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. Your verifiable consumer request or access request, as applicable, must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request or access request does not require you to create an account with us, but if you already have an account with us, you may be required to make your request through that account.
We will only use Personal Information provided in a verifiable consumer request or access request, as applicable, to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request or access request, as applicable, within forty five (45) days of its receipt, or sooner where required by applicable law (including Canadian Privacy Laws). If we require more time (up 90 days), where permitted by applicable law, we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide in response to a verifiable consumer request will only cover the 12-month period preceding the verifiable consumer request's receipt, unless otherwise required by applicable law. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, where applicable, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request or access request, as applicable, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
The use of certain kinds of third-party cookies, such as advertising, analytics or social media cookies, on Service Readiness Solutions Ecommerce Website, could be considered a "sale" of your Personal Information for purposes of the CCPA. During the last 12 months, we used advertising, analytics and social media cookies on the Service Readiness Solutions Ecommerce Website which allowed the publisher of such third-party cookies to obtain the following categories of Personal Information: Identifiers, and Internet or other similar network activity. For more information on how Bosch uses cookies on the Service Readiness Solutions Ecommerce website, see Section XVI (Use of Cookies) below.
As a California resident you may also exercise your request to know or request to delete through an authorized agent. When you submit your request through an authorized agent we require that you:
The foregoing does not apply when you have provided your authorized agent with a power of attorney pursuant to California Probate Code sections 4000 to 4465; provided, that we may require a copy of such power of attorney before fulfilling any request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Regulatory authorities that oversee the privacy laws and regulations, including the Office of the Privacy Commissioner of Canada, advise individuals to file an objection or challenge with the relevant company before lodging a formal complaint with a regulatory authority. If you are dissatisfied with Bosch’s response to an objection or challenge filed under Article XX above, or you if wish to file a complaint with a regulatory authority first, you may do so as follows:
Under PIPEDA: You may file a complaint with the Office of the Privacy Commissioner of Canada. Depending upon the province where you live, you may also (or instead) have the right to file a complaint with the applicable provincial privacy commissioner/regulator.
Under PII Laws: You may file a complaint with the relevant state’s Attorney General’s office.
Under the CCPA: You may file a complaint with the California Attorney General’s Office. For additional information regarding consumer complaints against a business/company under the CCPA and to initiate the complaint process, please click on the link.
Due to the constantly changing nature of Bosch business, Bosch reserves the right to change, update, revise and/or modify this Notice at any time at Bosch’s sole discretion, and Bosch will post any new or revised Notice here. Any such change, update, revision and/or modification will be effective immediately upon posting on this website., unless we are required to provide direct notice or obtain your consent pursuant to applicable laws. Use of information that Bosch gathers now will be subject to the Notice in effect at the time of use. By using or navigating around the Bosch Website or utilizing any of the Services, you acknowledge that you have read and understood and agree to be bound by this Notice and the applicable Terms of Use. If you do not agree to be so bound, do not remain on the Bosch Website. You are responsible for checking the Bosch Website frequently to keep apprised of recent changes.
The effective date of this Notice is 2021-06-06
Last
modified: 2021-06-06
To obtain more information or to submit suggestions or complaints regarding the processing of your Personal Information, you can contact the Bosch Privacy Policy Administrator.
If incorrect information has been stored despite Bosch efforts to maintain correct and up-to-date data, Bosch will correct this upon your written request, sent to:
Email: privacy.policy@us.bosch.com
Phone: 888-43-BOSCH (888-432-6724)
Postal Address:
Robert Bosch LLC
Privacy Policy
Administrator
38000 Hills Tech Drive
Farmington Hills,
MI 48331
You may also contact with the provided methods available in the Contact Us section provided through the Bosch Website.
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